24/7 Customer Support in Web Hosting
The customer and technical support services for all our web hosting plans are round-the-clock, which means that you can forget all about waiting for a couple of days so as to get assistance. In case you are not our client yet, you can phone us, chat with an agent or send an e-mail. In case you already have an account, you'll be able to open a support ticket on top of the other three methods of communication. You can pick the most appropriate way to contact us based on what your location is or what kind of device you use. We can easily help you for almost any webhosting-related question that you may have or issue that you could experience and even if you contact us during the weekend or on official holidays, we shall be available 24/7. For more technical or time-consuming problems you can open a ticket, but even in this situation the maximum response time will never exceed 60 minutes.
24/7 Customer Support in Semi-dedicated Servers
You can test our support services even before you aquire a semi-dedicated server account from our company as we have phone and online chat support for billing, pre-sales and common questions. Our representatives will assist you to choose the best plan or offer you details about our servers, in order to confirm if the system requirements for your sites are met. In case you are an active customer, you also have the option to contact us via electronic mail or via our ticketing system, that is accessible through the Hepsia hosting Control Panel. We guarantee that when you employ any of these two methods of correspondence, you'll get an answer within no more than 1 hour and that’s 24/7, including weekends and official holidays. In case you have used the website hosting services of other suppliers, even large ones, you'll be able to compare the response time since it ordinarily takes an entire day for them to take care of a ticket.
24/7 Customer Support in VPS Servers
Every single VPS server plan that we offer includes 24/7 customer and technical support, so in case you encounter any issue with the pre-installed software on the machine or you have any pre-sales or general questions, you're able to get in touch with us at any time, even weekends and holidays. For your convenience, we provide different ways of communication - telephone support with several local numbers around the world, live chat, emails and a ticketing system, which is accessible through the VPS billing Control Panel. The last two options are intended for time-consuming or more complicated tech issues because it'll be easier to keep track of what is going on. The maximum guaranteed reply time for all the e-mail messages and tickets is an hour, but it rarely takes that long to receive help. When you obtain the Managed Services upgrade that we offer, our administrators will also assist you with any third-party software issues.
24/7 Customer Support in Dedicated Servers
With a 1 hour maximum response time warranty, you will get lightning-fast support when you purchase a dedicated server from our company. Our customer and tech support crews are accessible 24/7/365, so any time you open a support ticket via your billing account or you send an email about any kind of issue with the server or the pre-installed software on it at any time of the day, you will receive an answer within the hour, even during holidays. Our ticketing system is the best option when the matter involved needs longer time to be resolved or in case it has to be forwarded to our admins, as it's a lot easier to monitor the communication sent on both sides. For common, billing and sales issues/inquiries, you will be able to call us or talk to a live agent employing our chat service. If you include the Managed Services upgrade to the server plan, our administrators will also help you with third-party software installation and troubleshooting and similarly to the regular support, this service is available 24/7 too.