A ticketing system is the most popular channel of communication that web hosting companies offer to their customers. It is most often part of the billing account and is the most effective way to fix a problem that requires a certain period of time to examine or that needs to be forwarded to a server administrator. Thus, all responses added by either party will be stored in the same place in case someone else needs to work on the problem at hand and the information in the ticket will be available to all parties. The negative aspect of deploying a ticketing system with most web hosting platforms is that it is separate from the web hosting Control Panel, which implies that you will need to log in and out of no less than two accounts in order to accomplish a particular procedure or to get in touch with the hosting company’s customer care staff. In case you would like to administer several domains and each one of them is hosted in a different account, you’ll need to use even more accounts at the same time. Furthermore, it could take a significant amount of time for the hosting provider to reply to your ticket request.

Integrated Ticketing System in Web Hosting

The ticketing system that we’re using for our web hosting isn’t separate from the hosting account. It is an integral part of our all-encompassing Hepsia Control Panel and you will be able to visit it at any particular time with just a few mouse clicks, without having to leave your account. The ticketing system includes a quick-search box, so you can track down practically any support ticket that you have already sent, in case you need it. Besides, you can read knowledge base articles that are relevant to different problem categories, which you can pick, so you can find out how to solve a given problem before you actually open a ticket. The ticket response time is maximum 1 hour, which means that you can receive timely assistance at any particular moment and in case our customer service staff suggests that you should do something inside your account, you can do it straight away without the need to sign out of the Hepsia Control Panel.

Integrated Ticketing System in Semi-dedicated Servers

In case you have opened a semi-dedicated server account with our company and you would like to contact our client support team members, you will be able to open a support ticket straight from your Hepsia Control Panel instead of going through a completely different support platform like you’ll have to do with the majority of web hosting providers on the market. Our integrated trouble ticket system will enable you to open a new ticket easily and to look through older tickets using an intelligent search box. Plus, you will be able to take a look at the relevant knowledge base articles that our system will present to you based on the category that you choose for your new ticket. You can carry out all of the abovementioned things without logging out of your Hepsia Control Panel at any moment, which goes to say that in case you chance upon any challenge or have a question, you can contact our support engineers and resolve the issue in question in less than 1 hour using a single platform.