If you ever encounter a problem with your site and are incapable of rectifying it on your own, ask the hosting provider’s customer service staff to help you get the site back online. A prompt resolution would be the best scenario, but a lot of hosting companies respond within twenty four hours and even more, particularly if you’re doing business with a reseller. Even if the problem can be quickly solved, your site may not function properly or may not be accessible whatsoever for a prolonged period, so you may lose potential clients as it is pretty unlikely that anybody would enthusiastically come back to a site that’s inoperative. That said, you have to make sure not only that you can get in touch with your hosting provider, but also that they can answer and help you in a well-timed manner. If an application update doesn’t go as planned or if you erase something accidentally, for instance, the website must be fixed speedily so as to avoid extended unreachability.

One-Hour Response Guarantee in Web Hosting

Our guaranteed maximum reaction time for any helpdesk ticket that you open or any e-mail that you write is just one hour, even if you contact us during weekends and legal holidays. Whatever the essence of your issue or enquiry may be, we will lend a helping hand right away and will provide you with the necessary info to solve any problem with your sites. The actual reply time commonly doesn’t surpass 15 to 20 minutes, which suggests that you can just forget about waiting around for hours and hours to get an issue fixed or what’s even worse – waiting all day only to obtain a response that more info is required whilst nothing is resolved. We’ll assist you in a timely fashion simply because we know just how precious time can be in the dynamic digital world. The 60-minute response time guarantee is valid for any billing or technical inquiry that you may have with regards to our web hosting.

One-Hour Response Guarantee in Semi-dedicated Servers

Our client care staff representatives will be at your disposal all the time and they’ll reply to any trouble ticket that you submit via the hosting Control Panel within 1 hour max. The ticket response time is guaranteed no matter if you have a generic inquiry connected with your semi-dedicated server or you stumble upon some predicament and you will not have to wait even that long for most issues. Irrespective of what the essence of the issue is or what time it is, we’ll be there to assist you, as we are available day and night to address any billing, technical or general issue. In case you get in touch with us about anything that is within our capacity, we will sort it out before we respond, which implies that you won’t have to wait for hours or days while the problem continues. In case there’s something that you need to do on your end, we will provide you with the required information – what workable solutions to try out, what actions to take, etc.