A 99.9% Server Uptime
We have set up our web hosting platform using stable hardware components and heavily modified software. Our administrators have installed a customized version of SELinux on our servers to guarantee optimal safety and stability. We’ve installed several denial–of–service prevention mechanisms coupled with highly effective firewalls to make sure our internal network is impenetrable and secure.
Our web hosting packages feature a 99.9% server uptime guarantee. And regardless of which datacenter you opt for, the uptime guarantee stays unchanged.
A 99.9% Network Uptime
Aside from our cloud hosting platform, we’ve also set up our own internal network in all our datacenters. Everything is based on top–notch hardware provided by Juniper. Also, on each and every router, we have put a firewall with an advanced algorithm to be able to sieve all questionable requests.
Therefore, in each of our data center facilities – in our US based data center, in our UK based data center, in our FI based data center, in our East Europe based data center as well as in our AU based data center, you can enjoy a 99.9% network uptime guarantee. And this guarantee is available with all hosting plans in each datacenter.
A 30–Day Money–Back Guarantee
Our company offers a 30–day money–back guarantee with all our cloud hosting packages. In case you are disappointed with our web hosting services, or if you think that they are inadequate, or if you decide that you need to use a VPS servers instead of a cloud hosting plan – you will receive a refund, no questions asked.
All domain name registrations are non–refundable, but you will retain total control of your domain names even if you terminate your hosting account with us.
24/7 Technical Support
If you’ve ever been forced to wait around for hours to receive a reply, you’re aware of how annoying this can be, even more so when your website is at stake. This is exactly why we offer you a 24x7 support service with a 1–hour response time guarantee. Irrespective of what happens or what holiday it is – our technicians will be available to you and they will reply to you in under one hour. And the best thing is that their average response time is under 20 minutes!