Support Channels

  • 1 hour ticket response time

  • A 1–Hour Support Ticket Response Guarantee

  • Every single assistance request you send to us will be replied to within maximum 1 hour. If your support ticket or email needs additional assistance from a server admin, we’ll without delay forward it and leave a note to let you know that your issue is being worked on. If you order the Optional Admin Services package, all of the server administration services included there will be completed at a time of your choosing.

  • Top quality support service

  • A Top–Notch Customer Care Service

  • Our tech support staff will be available to you round–the–clock should you require help with our Site Control Panel or with any of the applications that we have preinstalled for you on the dedicated web hosting server. What is more if you require assistance with the day–to–day admin tasks on your server, you can take advantage of the Optional Admin Services package, that includes backup hard drive space, Operating System updates every week, installation and problem troubleshooting procedures, server monitoring and restarting services, etcetera.

  • Intuitive help center

  • An Intuitive Help Section

  • Each dedicated server is equipped with our free–of–cost Site Control Panel, which offers a comprehensive knowledge base plus a selection of instructional video tutorials. Whenever you need help working with the Site Control Panel, just push the Videos or Help buttons situated in the upper right corner.