A User–Friendly Help Section
You will find almost all the answers to your questions in the easy–to–navigate Help section integrated into our Site Control Panel. It features an ever–expanding knowledgebase with regularly asked questions and exhaustive how–to articles written by our seasoned help desk support team.
For people who prefer to discover how to resolve a typically encountered issue by watching a training video, we have added a collection of video tutorials to our Site Control Panel. All the video tutorials are brief and simple to grasp. They offer visual presentations of different website management actions.
A 60–Minute Response Time Guarantee
Our semi–dedicated servers are backed up by a 24/7/365 technical support service and include a one–hour support ticket response guarantee. Our seasoned techs will be available to you 24/7/365 and will sort out any problem that you could possibly encounter within less than sixty minutes after the trouble ticket submission. In most instances, a reply will be provided to you in less than 20 minutes.