1 hour ticket response
ToUdirect’s team of customer service technicians is committed to providing quick answers to all your queries. We will examine your support ticket once it’s been received and will respond with a solution within maximum 60 minutes after the customer support ticket submission. In reality, our average helpdesk ticket response time is 20 minutes.
An Excellent Tech Support Service
Our support team members have immense experience in the web hosting realm and are practiced enough to find a rapid answer to your problem. If, however, the case at hand is not within the competency of a client support engineer, the trouble ticket will be sent to a developer or sysadmin for further assistance.
A User–Friendly Help Center Section
Included in the Site Control Panel is an easy–to–browse Help Center, which includes a variety of information sources. You can search through a frequently updated knowledge base offering web hosting account administration articles and web site administration articles, check the instructional video tutorials or have a glimpse at the F.A.Q. database.
