• 1 hour ticket response
  • 1 hour ticket response

  • ToUdirect’s team of customer service technicians is committed to providing quick answers to all your queries. We will examine your support ticket once it’s been received and will respond with a solution within maximum 60 minutes after the customer support ticket submission. In reality, our average helpdesk ticket response time is 20 minutes.

  • Top quality support service
  • An Excellent Tech Support Service

  • Our support team members have immense experience in the web hosting realm and are practiced enough to find a rapid answer to your problem. If, however, the case at hand is not within the competency of a client support engineer, the trouble ticket will be sent to a developer or sysadmin for further assistance.

  • Intuitive help center
  • A User–Friendly Help Center Section

  • Included in the Site Control Panel is an easy–to–browse Help Center, which includes a variety of information sources. You can search through a frequently updated knowledge base offering web hosting account administration articles and web site administration articles, check the instructional video tutorials or have a glimpse at the F.A.Q. database.